Chatbots are now the first stop in almost every customer service journey. Whether it is checking if your flight is on time or the status of a delivery, you are likely to encounter a chatbot. Quite often, this is sufficient, but when the chatbot doesn't have an answer, it can feel like dealing with the winged Sphinx of Thebes*. If you don't solve the riddle quite the way the bot wants, you might get eaten up!
Keeping your customers happy means using bots judiciously. Here are some principles that we think can help:
Quick Development: Chatbots can be built quickly, so use this speed to your advantage. This is especially true for bots that need to answer routine queries. By leveraging the latest Python libraries and other development tools, you can have a functional chatbot up and running in just a few days. This rapid development is particularly beneficial for handling routine customer service inquiries, ensuring that your customers receive timely assistance.
Local Language Support: Especially in a multilingual country like India, your bot will be more effective with local language support. A chatbot that can interact in multiple languages will be more accessible and user-friendly, enhancing the overall customer experience. Implementing local language capabilities can significantly increase your chatbot's effectiveness, especially in diverse markets.
Multiple Sources: Ensure your bot can pull information from various sources to provide accurate and comprehensive answers. This ensures that the bot delivers reliable responses, whether it’s checking flight schedules, tracking deliveries, or answering product-related queries.
Flexibility in Response: Your bot will work better if it can vary the length and tone of its responses based on the audience or question. Whether dealing with a formal query or product query, the ability to tailor responses makes the interaction feel more personalised and effective.
At AGH Advisors, we specialize in helping businesses implement chatbots that are fast, flexible, and fit for purpose. Our team can guide you through the process, from initial development to ongoing optimization. Watch this video to see what we accomplished in just a few days using Python libraries, and contact us to learn how we can help you enhance your customer service with a well-designed chatbot.
*The winged Sphinx of Thebes would ask every traveller the following question: "What is it that has one voice and yet becomes four-footed, two-footed, and three-footed?" Many travellers became her meal because they didn't know the answer. Do you know what it is?
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